The Sr. Support Analyst provides direct daily user support and resolves issues escalated from other support resources. They are responsible for advanced troubleshooting and analysis of escalated issues. They will work with other team members and technology resources to isolate and diagnose reoccurring problems in process or technology. They may also work on Various IT projects as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Sr. Support Analyst is responsible to perform:
The Sr. Support Analyst will support the following area with these designated responsibilities.
Core infrastructure Technology
EXPERIENCE & EDUCATION/CERTIFICATION:
REQUIRED SKILLS & KNOWLEDGE:
Office setting. If at a jobsite trailer, may be exposed to the following environmental conditions: moving mechanical parts, high/precarious places, fumes or airborne particles, outside weather conditions and vibration. Typical work environment is moderate noise level.
Travel Requirements: Requires daily travel/commute to the office and work sites. Travel throughout the Allan Myers footprint. Overnight stays may be required.
Allan Myers is the largest heavy civil construction company and materials provider in the Mid-Atlantic with seven regional offices and 15 asphalt and aggregate plants. With a workforce of more than 2,000 hard working men and women, and our own extensive fleet of vehicles and equipment, there is no job that we can not tackle. The markets we serve include: design-build, site development, transportation, water and asphalt and aggregate production. With more than 75 years of history under our belt, we are constantly growing and pushing ourselves to take on new challenges that are bigger and bolder. We are a team of hard-working men and women as strong as the structures we build. With Myers on your helmet, you'll be part of an elite team, bonded by their determination, committed to building the face of tomorrow, today.
Allan Myers is an equal opportunity employer, committed to a diverse workforce (Minority/Female/ Protected Veterans/Disabled).