The Support Technician’s core responsibility is providing direct user support for reported incidents and requests. They are the first point of contact for users via phone, incident tickets, instant messaging. Incidents will be handled on a first come first serve basis with prioritization based on business impact first then user impact second.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The IT Support Technician will:
The Support Technician is responsible to for:
EXPERIENCE & EDUCATION/CERTIFICATION:
REQUIRED SKILLS & KNOWLEDGE:
Office setting. If at a jobsite trailer, may be exposed to the following environmental conditions: moving mechanical parts, high/precarious places, fumes or airborne particles, outside weather conditions and vibration. Typical work environment is moderate noise level.
Travel Requirements: Requires daily travel/commute to the office and work sites. Travel throughout the Allan Myers footprint. Overnight stays may be required.
Allan Myers is the largest heavy civil construction company and materials provider in the Mid-Atlantic with seven regional offices and 15 asphalt and aggregate plants. With a workforce of more than 2,000 hard working men and women, and our own extensive fleet of vehicles and equipment, there is no job that we can not tackle. The markets we serve include: design-build, site development, transportation, water and asphalt and aggregate production. With more than 75 years of history under our belt, we are constantly growing and pushing ourselves to take on new challenges that are bigger and bolder. We are a team of hard-working men and women as strong as the structures we build. With Myers on your helmet, you'll be part of an elite team, bonded by their determination, committed to building the face of tomorrow, today.
Allan Myers is an equal opportunity employer, committed to a diverse workforce (Minority/Female/ Protected Veterans/Disabled).